We recently went live with our new call center. All agents are using IP Communicator with Plantronics WO100 headsets. We are able to get the auto-answer feature to work fine for the agents. For the supervisors (use 7965 hard phones), however, auto answer works but outbound audio does not. We can hear the call coming in and can hear the person talking but they can not hear us. Please advise. Thanks!
We have Auto-answer configured on the DN in CUCM and then have the headset light active on the hard phone. We are CUCM version 18.104.22.1682-2 and firmware SCCP45.8-4-4S. Auto-answer works with IP Communicator but not the deskphones. Thanks!
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...