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Auto Attend Solution

IN CUCM 6.1 do it comes with in build auto attend soltuion ?, if customer needs Auto attend solution CUCM 6.1, do we can suggest them ARC.

Do CUCM 8.6 coming with inbuild auto attend solution ?

7 REPLIES
Blue

Auto Attend Solution

Hi

Inbulid AA is End Of sale now it will be available only when you have upgrade from old version.

Yes you will have to go with CUEAC/CUBAC/CUDAC for AA feature with new release.

Regards

Ronak patel

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Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

Auto Attend Solution

Thanks Ronak,

Do CUEAC/CUBAC/CUDAC all solutions are from ARC or it is bundled like in CUCM 4.1 ?. The Customer having 700 users,  CUCM 6.1 setup  they need only basic auto attend solution with agent console.

Do we need to request the customer to upgrade to cucm 8.6 and use ARC console, if there is any cost effective solution please let us know.

.

Hall of Fame Super Silver

Auto Attend Solution

Are you asking about auto attendant or attendant console? ARC, CUEAC, etc is an attendat console which does not provide AA IVR capabilites, for that use either your voicemail i.e. Unity Connection or IPCC.

Chris

Auto Attend Solution

We need auto attendant only  with 3 agent console to transfer incoming call, do the basic auto attend is bundle with CUCM 6.1 and later version.

Auto Attend Solution

There is no Attendant functionality offered natively in CUCM 8x and higher.  You can purchase one of the Cisco Unified Attendant Console software solutions (offered as Department, Business, and Enterprise), which is an OEM of the ARC product.  You could also opt to go with a 3rd-party vendor directly.  Take a look at Fidelus, ARC, etc.

Hailey

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Hall of Fame Super Silver

Re: Auto Attend Solution

Again, you are asking for auto attendant and console. Neither comes with CUCM. Auto attendant is an automatic IVR where caller enters dtmf tones to speech and is routed accordingly, this is usually done in voicemail or contact center app ie UCCX.

Attendant console is an operator application that streamlines call answering/transferring and as noted is no longer bundled with CUCM and needs to be purchased.

Chris

Sent from Cisco Technical Support iPhone App

Re: Auto Attend Solution

Thanks for your reply Chris, for IVR we will use Unity [language selection], once the language is selected the call should be forward to the respective auto attend agents for transfer or answering the call.

Shall auto attend or contact centre suit the requirement ?

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