Are you asking about auto attendant or attendant console? ARC, CUEAC, etc is an attendat console which does not provide AA IVR capabilites, for that use either your voicemail i.e. Unity Connection or IPCC.
There is no Attendant functionality offered natively in CUCM 8x and higher. You can purchase one of the Cisco Unified Attendant Console software solutions (offered as Department, Business, and Enterprise), which is an OEM of the ARC product. You could also opt to go with a 3rd-party vendor directly. Take a look at Fidelus, ARC, etc.
Again, you are asking for auto attendant and console. Neither comes with CUCM. Auto attendant is an automatic IVR where caller enters dtmf tones to speech and is routed accordingly, this is usually done in voicemail or contact center app ie UCCX.
Attendant console is an operator application that streamlines call answering/transferring and as noted is no longer bundled with CUCM and needs to be purchased.
Thanks for your reply Chris, for IVR we will use Unity [language selection], once the language is selected the call should be forward to the respective auto attend agents for transfer or answering the call.
Shall auto attend or contact centre suit the requirement ?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...