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New Member

auto attendant Busy

Dear All

i just download cisco untiy express ver 8.6.6 on SM-SRE-710-K9

I configure auto attaendant but when i tried to tested if it's working or no atuo attendant all time give me busy tone

any help please

CME configuration ver 8.6

!

interface SM2/0

ip address xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx

service-module ip address xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx

!Application: CUE Running on SM

service-module ip default-gateway xxx.xxx.xxx.

no keepalive

dial-peer voice 3 voip

destination-pattern 3

session protocol sipv2

session target ipv4:xxx.xxx.xxx.xxx

dtmf-relay sip-notify

codec g711ulaw

no vad

unity configure

ccn application autoattendant aa

description "autoattendant"

enabled

maxsessions 32

script "aa.aef"

parameter "dialByExtnAnytime" "false"

parameter "busOpenPrompt" "AABusinessOpen.wav"

parameter "dialByExtnAnytimeInputLength" "4"

parameter "operExtn" ""

parameter "welcomePrompt" "AAWelcome.wav"

parameter "disconnectAfterMenu" "false"

parameter "dialByFirstName" "false"

parameter "busClosedPrompt" "AABusinessClosed.wav"

parameter "allowExternalTransfers" "false"

parameter "holidayPrompt" "AAHolidayPrompt.wav"

parameter "businessSchedule" "systemschedule"

parameter "MaxRetry" "3"

end application

ccn trigger sip phonenumber 3

application "autoattendant"

enabled

maxsessions 32

end trigger

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

auto attendant Busy

Hi Ismael,

It's quite possibly related to a license issue where there

are no available VMPorts

https://supportforums.cisco.com/docs/DOC-8218

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
2 REPLIES
Hall of Fame Super Red

auto attendant Busy

Hi Ismael,

It's quite possibly related to a license issue where there

are no available VMPorts

https://supportforums.cisco.com/docs/DOC-8218

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

auto attendant Busy

Thank you for your replay

Sorry I activated the license but still auto attendant giving busy tone, I configured IVR Ext  it's ringing


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