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New Member

Auto Attendant- call get forwarded to a mobile number when a customer press option 3 for example.

Can someone please help, I have Auto Attendant setup and when a customer ring after 5pm when the company close, the call get forwarded

to a manger mobile number, can any one please show me where I can change the forwarding in CUCM?

Thnaks

3 REPLIES
Cisco Employee

Re: Auto Attendant- call get forwarded to a mobile number when a

You don't change it in CUCM, your AA isn't there.
Where is your AA??

Or maybe I'm not getting it, do you only want to change the forwarding from the DN??
Or the option in the AA??


Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Auto Attendant- call get forwarded to a mobile number when a

I think it is in the AA but I don't know how to access it because I dont know where to find it, is it in the same GUI as the CUCM?  Many thanks

Cisco Employee

Re: Auto Attendant- call get forwarded to a mobile number when a

No, its not the same GUI. You should know where your AA is running.
If youre not familiar with the system, and change something else, you might break it, get in touch with your local IT for this.

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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