03-29-2012 06:51 AM - edited 03-16-2019 10:22 AM
Hello guys!
Im tryng to configure an auttomated attendant (auto-attendant) for a CUCM 8.5 and Unity Connection 8.5 but have not had any success in finding the step-by-step configuration guide (as the one for the integration of the Unity Connection into various phone systems). There are vague guides in the CUCM Administration guide, but nothing concrete. If someone can guide me through I will appreciate. Also, which is the elegant way to configure the AA? AA pilot like the Voicemail or a CTI Route Point with a DN as the AA? Thanks in advanced guys!
Solved! Go to Solution.
03-29-2012 07:40 AM
Hi Nephtali,
First off, you are most welcome
The type of Call handler is dependant on what you are trying to achieve. If
you want a;
Press 1 - Sales
Press 2 - Service
Press 3 - Billing
this is a standard Call handler and then you might add
Press 4 - to link to our Employee Directory
which would then link to a Directory handler.
Cheers!
Rob
03-29-2012 07:06 AM
Hi Nephtali,
If you are heading down the path of creating Call Handlers/AA's in Unity Connection
I highly recommend the great ATM (Audiotext Manager) Tool from Jeff and the Unity
Tools suite. I just had to create about 250 new Call Handlers of various configs and this
tool is sweet
http://ciscounitytools.com/Applications/CxN/ATM/ATM.html
Don't forget to go through the training vid before getting started.
I usually use the CTI-RP method with Call Forward All to VM to route the DN appropriately
Cheers!
Rob
03-29-2012 07:18 AM
Thanks Rob!
So the DN in the CTI route point needs to be forwarded all to the Voicemail pilot number or to a new pilot number?
I thought you need to configure a different piloy number for AA? Thanks again!
03-29-2012 07:23 AM
Hi Nephtali,
You are pointing a "new" DN (say 5000) at the existing VM Pilot # (say 8700) and then creating a matching
Call handler in CUC (@ DN = 5000)
Cheers!
Rob
03-29-2012 07:33 AM
Understood perfectly. One last question, in the Cisco Unity Connection it would be a Directory Call Handler or any other type of Call Handler for the AA? Thanks a million Rob.
03-29-2012 07:40 AM
Hi Nephtali,
First off, you are most welcome
The type of Call handler is dependant on what you are trying to achieve. If
you want a;
Press 1 - Sales
Press 2 - Service
Press 3 - Billing
this is a standard Call handler and then you might add
Press 4 - to link to our Employee Directory
which would then link to a Directory handler.
Cheers!
Rob
03-29-2012 07:48 AM
Excellent, Thanks Rob!
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