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New Member

Auto-attendant configuration for CUCM 8.5 and Unity Connection 8.5

Hello guys!

     Im tryng to configure an auttomated attendant (auto-attendant) for a CUCM 8.5 and Unity Connection 8.5 but have not had any success in finding the step-by-step configuration guide (as the one for the integration of the Unity Connection into various phone systems). There are vague guides in the CUCM Administration guide, but nothing concrete. If someone can guide me through I will appreciate. Also, which is the elegant way to configure the AA? AA pilot like the Voicemail or a CTI Route Point with a DN as the AA? Thanks in advanced guys!

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Auto-attendant configuration for CUCM 8.5 and Unity Connection 8

Hi Nephtali,

First off, you are most welcome

The type of Call handler is dependant on what you are trying to achieve. If

you want a;

Press 1 - Sales

Press 2 - Service

Press 3 - Billing

this is a standard Call handler and then you might add

Press 4 - to link to our Employee Directory

which would then link to a Directory handler.

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
6 REPLIES
Hall of Fame Super Red

Auto-attendant configuration for CUCM 8.5 and Unity Connection 8

Hi Nephtali,

If you are heading down the path of creating Call Handlers/AA's in Unity Connection

I highly recommend the great ATM (Audiotext Manager) Tool from Jeff and the Unity

Tools suite. I just had to create about 250 new Call Handlers of various configs and this

tool is sweet

http://ciscounitytools.com/Applications/CxN/ATM/ATM.html

Don't forget to go through the training vid before getting started.

I usually use the CTI-RP method with Call Forward All to VM to route the DN appropriately

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

Auto-attendant configuration for CUCM 8.5 and Unity Connection 8

Thanks Rob!

     So the DN in the CTI route point needs to be forwarded all to the Voicemail pilot number or to a new pilot number?

I thought you need to configure a different piloy number for AA? Thanks again!

Hall of Fame Super Red

Auto-attendant configuration for CUCM 8.5 and Unity Connection 8

Hi Nephtali,

You are pointing a "new" DN (say 5000) at the existing VM Pilot # (say 8700) and then creating a matching

Call handler in CUC (@ DN = 5000)

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

Auto-attendant configuration for CUCM 8.5 and Unity Connection 8

Understood perfectly. One last question, in the Cisco Unity Connection it would be a Directory Call Handler or any other type of Call Handler for the AA? Thanks a million Rob.

Hall of Fame Super Red

Auto-attendant configuration for CUCM 8.5 and Unity Connection 8

Hi Nephtali,

First off, you are most welcome

The type of Call handler is dependant on what you are trying to achieve. If

you want a;

Press 1 - Sales

Press 2 - Service

Press 3 - Billing

this is a standard Call handler and then you might add

Press 4 - to link to our Employee Directory

which would then link to a Directory handler.

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

Auto-attendant configuration for CUCM 8.5 and Unity Connection 8

Excellent, Thanks Rob!

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