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Auto attendant console queues

Hi all,

I have an issue and i hope you guys can explain the operation.

When a queue is created and assigned to the operator aa console. when that operator logs out will the overflow kick in immediately and transfer calls to the other queue which is my overflow number?

This is not working for me. When the operator is logged off and a call is made to the queue number it still rings. How can i make this forward to the other operator?

1 REPLY

Auto attendant console queues

The configuration is divided into four sections,

1.

General:

This section allows you to configure the gene

ral attributes of a queue. The following fields

can be edited in this section,

Name:

This field specifies the name of the queue.

DDI:

This is the number that is di

alled internally to reach the re

spective queue session. External

calls must be routed to this DN to reach the queue.

Priority:

You can assign a priority number to a queue that determines which queue must be

given priority when calls are being routed.

Salutation

: A specific salutation or greeting can be entered here.

2.

Emergency :

The

Emergency number

field allows you to specify a nu

mber in case the calls need to

be forwarded to another number in the event of sudden need.

3.

Overflow:

In case the number of calls waiting exceeds

the number of calls that are allowed to wait

in a queue, an overflow

occurs. This section allows you to manage such overflow by configuring the

following fields,

Overflow number:

In case of an overflow the exceeding nu

mber of calls will be transferred to

the number specified in this field.

Maximum calls:

This field allows you to set the total

number of calls that can wait in a Queue

at any given time.

No operator overflow:

If there is no operator logged in to this selected queue, an incoming call

will be immediately routed to the

Overflow number

if this checkbox is selected.

4.

Night Service:

This section allows you to specify a

Night service number.

The calls made outside

of the days and time specified for working day, are routed to this number.

Voice CCIE #37771
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