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New Member

Auto-Attendant do not work

HI ,

In our cisco VOIP environment,

Automated Auto Attendant for cisco VOIP phones is not working.

Scenario:

CUCM 8

when we call a xxxxxx number from landline (external)or mobile(external)

greeting message displayed

selcting options like press 1 for xxxxx,press 2 for xxxxxx etc : works fine

But,the same procedure do not work when we call the same number from internal extension(VOIP phones)

when we call a xxxxxx number from internal extensions

greeting message displayed

selcting options like press 1 for xxxxx,press 2 for xxxxxx etc :

do not work,keeps repeating the greeting and do not route the call.

FYI,

I am a new bee in VOIP technology....

2 REPLIES

Auto-Attendant do not work

It seem the second scenario didn't recognize your DTMF

Please describe the call flow and how the AA service work

Regards

Haitham

New Member

Auto-Attendant do not work

Can you please elaborate your CUCM Cluster?

From which phones are you dialling the AA number (Phone Type & Device Protocol)?

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