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Community Member

Auto Attendant for CME and Unity Express

Hi All;

In the express:

The script of the Auto Attendant need to be done where? On the CME or Unity or Voice Gateway?

Any example about this scripting?

Regards

Bilal

5 REPLIES
Bronze

Re: Auto Attendant for CME and Unity Express

Hi friend, you need to configure the AA in the Cisco Unity Express, you can use the system script or create a custom one. Check these good links.

htht

David

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_configuration_example09186a00803f82eb.shtml

Hall of Fame Super Gold

Re: Auto Attendant for CME and Unity Express

It depends on what you need,

For example, call queuing need to be done on the router with B-ACD/AA script.

Community Member

Re: Auto Attendant for CME and Unity Express

Thanks a lot for your kindly help and reply.

What is the B-ACD? And how can I know if my voice gateway supporting it? Do u mean by the router is the voice gateway of the CME it self?

Regards

Bilal

Hall of Fame Super Gold

Re: Auto Attendant for CME and Unity Express

Enter B-ACD/AA in the CCO search box, and learn about it.

Re: Auto Attendant for CME and Unity Express

the bellow link is a configuration example of BACD with CUE

this example will give you more than enough back ground to understand how they work together then you need to change it to whatever you want to meet your system requirement

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080566c4a.shtml

good luck

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