Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Auto attendant forward to voice mail problem

Hello,

I have configured voice mail number 1900,and auto attendant number 1903.

I am using the script editor to add a new script for the auto attendant.

So, press 1 for secretary, press 2 for logistics, press 3 to leave a message.

But when somebody calls, and press 3 it hears that there is no mailbox associated with this extension.

In the script in the 3 I assign the voice mail number which is the 1900.

Am I doing something wrong?

Thanks

2 REPLIES
Cisco Employee

Re: Auto attendant forward to voice mail problem

Call is most likely being directed to 1900 when hitting Option 3 within the AA but

remember 1900 is the VM Pilot.

Ques is which subscriber's mbox u want the call to go to ?

Usually its a general delivery mbox where we send it in such cases. You want to

xfer the call to the subscriber/GDM DN and not to VM pilot.

Hope this helps.

DK

Cisco Employee

Re: Auto attendant forward to voice mail problem

Further...pl. take a look at figure 16/17 in this doc to give u an idea abt the script/flow

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_configuration_example09186a0080566c4a.shtml#sc2v1

158
Views
0
Helpful
2
Replies