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New Member

Auto Attendant in CUCM BE 7.1

Dear all,

I need a guide to setup Auto Attendant in CUCM BE 7.1. CUCM BE include Cisco Unity Connection. Please give me a detail steps to configure it.

Thanks.

Everyone's tags (1)
4 REPLIES

Re: Auto Attendant in CUCM BE 7.1

Here is the guide to Connection:

https://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag060.html

Even though you have BE,its the same.

They called "Call Handlers"

Typically you setup a CTI route Point in CUCM which points to Unity Connection. (or to voicemail)  Then in Unity create a new call handler with that 4 digit number you assigned in CUCM CTI Route Point.

Then build your caller inputs.

New Member

Re: Auto Attendant in CUCM BE 7.1

How does the CTI route point know where to go in Unity to get the proper call handler?  In CTI I tell it my DN

but there are no options to use a specific call handler.

Any help is appreciated.

Thanks

Cisco Employee

Re: Auto Attendant in CUCM BE 7.1

Because you don't, CUC doesn't even know who is routing the call. It just cares about which DN it's coming from as a FW call.

The same DN you configure in the CTI RP you configure in the call handler OR you leave the call handler DN blank and configure a call routing rule to handle this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Auto Attendant in CUCM BE 7.1

Where do I create the call routing rule?

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