I set up a call handler to serve as my auto attendant for the office. I configured caller input '5' to leave a message and send the message to a user with a mail box. The user receives these messages, but they do not get any MWI. The MWI on the phone does not light up and when I check the WebUI the user's MWI is off also.
Is there something special I need to do to get this to indicate there is a message waiting?
I have tried other users and MWI is not working. I can activate MWI via the extension set up, but in the CUC page I can see there are messages avaialable but MWI state is set to off. How do I get Unity to activate MWI when there is a new message?
I did check that the MWI was enabled. The problem was the HA licence was not loaded (had trouble registering it) and the secondary server was set as primary. Once I made the publisher the primary all the MWI lights came on.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...