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Auto attendant - need some info

I need to configure AA with couple different voice greetings depends of time, day. For example AA will have 2 greetings for business hours 9-17 and after, same will go for bank holidays or other free days. Best option would be calendar to use different greetings for different time/day.

Got Unity 5.x don't think it's possible to do it, maybe I'm wrong.

Anyway If someone knows any external tested solution please let me know.

Thanks,

K.

3 REPLIES

Re: Auto attendant - need some info

Well, your only options are to use the Standard, Closed and Holiday greetings with a schedule. based on the schedule it will play Standard Greeting from say 8-5 and play the closed greeting from 501-659. One schedule will handle this in Unity.

If you have more greetings based off on one number you will have to do Time of day routing in CUCM. So the numbers route a different times to Unity, then trigger different Call Handlers. Its a pain to setup, but works.

Re: Auto attendant - need some info

I would like to avoid ToD routing in CUCM maybe someone knows any good AA...

Re: Auto attendant - need some info

If you need multiple greetings at different times of day for the same number, then your only other option is UCCX. Create the scripts, record the greetings.

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