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New Member

Auto attendant not working

Hi,

I have setup CISCO2921/K9 as SRST & voice gateway. There are few FXOs connected to PSTN.

There is no Voice-Mail module, I am trying to setup Auto Attendant using TCL scripts.

call from outside PSTN to local PSTN numbers (connected on Voice gateway FXOs). it is required to send this call to Auto Attendant and caller will put the user extension.

With my given configs it sends the call to 2100 IP Phone but does not play the audio.

Topology:

|PSTN|------|V-GW|--------|WAN|-------|CUCM|

                         |        

                         |

                      -----

                  |IP Phone Ext. 2100|

Please see what am I missing ...

VGW#sh flash

-#- --length-- -----date/time------ path

1     62662920 Sep 08 2010 00:21:08 c2900-universalk9-mz.SPA.150-1.M3.bin

8      1008640 Feb 15 2012 09:13:04 cme-b-acd-2.1.0.0.tar

9         8207 Feb 18 2012 07:53:32 its-CISCO.2.0.3.0.tcl

10       42978 Feb 18 2012 07:53:54 en_welcome.au

11       17167 Feb 18 2012 07:54:12 en_reenter_dest.au

12       14024 Feb 18 2012 07:54:28 en_invalid_extn.au

13       19512 Feb 18 2012 07:54:42 en_enter_dest.au

14       14352 Feb 18 2012 07:54:58 en_disconnect.au

15       26376 Feb 18 2012 07:55:10 en_dest_unreachable.au

16       42484 Feb 18 2012 07:55:24 en_dest_busy.au

191111168 bytes available (69042176 bytes used)

voice-port 0/0/1

supervisory disconnect dualtone mid-call

echo-cancel coverage 32

cptone SA

timeouts initial 0

timeouts interdigit 5

timeouts call-disconnect 1

timeouts ringing 5

timeouts wait-release 1

connection plar opx 2100

caller-id enable

caller-id alerting dsp-pre-allocate

Afandi-KBR-VGW#sh run |  s application|voice class|dial-peer voice 2100

voice class codec 1

codec preference 1 g729r8

codec preference 2 g711ulaw

codec preference 3 g711alaw

voice class h323 1

  h225 timeout tcp establish 3

application

service aa flash://its-CISCO.2.0.3.0.tcl

  param operator 2100

  paramspace english language en

  paramspace english index 0

  paramspace english location flash://

  paramspace english prefix en

  param aa-pilot 2100

!

global

  service alternate Default

!

associate application SCCP

associate application SCCP

associate application SCCP

associate application SCCP

dial-peer voice 2100 voip

description * SRST Auto-Attendant 2100 *

preference 1

service aa

destination-pattern 2100

session target ipv4:172.40.60.11

incoming called-number 2100

voice-class codec 1

dtmf-relay h245-alphanumeric

Your help will be highly appreciated.

Thanks & Regards,

  • IP Telephony
Everyone's tags (3)
1 REPLY
New Member

Auto attendant not working

-  Voice-mail option is mandatory to be configured in B-ACD script even if you dont have the unity module in your voice gateway.

- And I was missing a pots in coming dial-peer that has the service aa.

This made me able to hear the Audio

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