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Community Member

Auto Attendant on Cisco CUC

Dear All,

We've configured AA on CUC and we just want to have two options

option 1 if you know the extension of the person you want to speak to dial it now

option 2 for customer services press 1 (will be redirected to Operator's phone)

Please help !

Best regards

Kennedy

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Auto Attendant on Cisco CUC

Hi Kennedy,

Basically the idea of having a second call handler is so that you can use the Caller Input feature to dial 1,  however as on the screenshot before if you enable the check box of ''Allow Transfers to Numbers Not Associated with Users or Call Handlers' you can actually permit the person to dial the extension they want to reach without prior dialing of "1".

So basically:

Scenario A>

User dials #2  which is a caller input option with a Transfer to Alternate Contact with extension of the operator.

User dials the extension they want to reach because ''Allow Transfers to Numbers Not Associated with Users or Call Handlers' is checked.

Scenario B>

User dials #2  which is a caller input option with a Transfer to Alternate Contact with extension of the operator.

You do not want on the current call handler the following option set 'Allow Transfers to Numbers Not Associated with Users or Call Handlers', therefore you would create an additional call handler with a greeting set to Callers Hear: Nothing, in After Greeting: restart greeting. 

User dials #1 which is a caller input option with an Action>Call Handler> Go to Greetings. Which would go to the new call handler that only handles this purpose. Call handlers are not license limited so you can create as many as you want.

Screenshot is the example of how the second call handler be configured:


Regards,

-Babitt


4 REPLIES
Silver

Auto Attendant on Cisco CUC

Hello Kennedy,

Select your AA (which could be a user or call handler), once you are there select edit> Caller Input> click on the key number 2, select the drop down for Transfer to Alternate contact and put the extension of your operator, also do release to switch.

For option one you could just enable the check box of Allow Transfers to Numbers Not Associated with Users or Call Handlers if the number is not a user in the CUC database. 

Otherwise you could create another caller input with option one to transfer the call to another call handler which will have the specific purpose of allowing to dial the extension with the 'Allow Transfers to Numbers Not Associated with Users or Call Handlers' and the greeting set to nothing.


Regards,

-Babitt

Community Member

Auto Attendant on Cisco CUC

Dear Babitt,

Thanks for your valued respone, the customer doesn't want the caller to get in to another call handler. They just want it to be able dial to the person that they want to talk to from the main AA Greeting.

All the users are imported from CUCM and please let me know your advice on it

Best regards

Kennedy

Silver

Auto Attendant on Cisco CUC

Hi Kennedy,

Basically the idea of having a second call handler is so that you can use the Caller Input feature to dial 1,  however as on the screenshot before if you enable the check box of ''Allow Transfers to Numbers Not Associated with Users or Call Handlers' you can actually permit the person to dial the extension they want to reach without prior dialing of "1".

So basically:

Scenario A>

User dials #2  which is a caller input option with a Transfer to Alternate Contact with extension of the operator.

User dials the extension they want to reach because ''Allow Transfers to Numbers Not Associated with Users or Call Handlers' is checked.

Scenario B>

User dials #2  which is a caller input option with a Transfer to Alternate Contact with extension of the operator.

You do not want on the current call handler the following option set 'Allow Transfers to Numbers Not Associated with Users or Call Handlers', therefore you would create an additional call handler with a greeting set to Callers Hear: Nothing, in After Greeting: restart greeting. 

User dials #1 which is a caller input option with an Action>Call Handler> Go to Greetings. Which would go to the new call handler that only handles this purpose. Call handlers are not license limited so you can create as many as you want.

Screenshot is the example of how the second call handler be configured:


Regards,

-Babitt


Community Member

Auto Attendant on Cisco CUC

Dear David Rojas,

You have solved my problem and thanks a lot.

Million thanks

Kennedy

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