11-21-2013 10:53 AM - edited 03-16-2019 08:31 PM
I have that was orginally set up without an auto attendant. Now they want to use an auto attendant.
I have set up the system call handler but when I dial that office's number it still rings to a live person.
What am I missing?
Thank you.
Brett
Solved! Go to Solution.
11-21-2013 11:05 AM
Hello Brett,
Did you enable the Forward all and configured the CTI route point?
It would look something like this:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml
a. Create a CTI Route point with desired extension in call manager,
forward all to voice mail.
b. Create auto attendant with same extension in unity connection.
-DRoPec
11-21-2013 11:05 AM
Hello Brett,
Did you enable the Forward all and configured the CTI route point?
It would look something like this:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml
a. Create a CTI Route point with desired extension in call manager,
forward all to voice mail.
b. Create auto attendant with same extension in unity connection.
-DRoPec
11-21-2013 03:08 PM
Exactly what call flow do you have?? and what is configured in the system???
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
11-22-2013 07:26 AM
Thank you David. That's the ticket!
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