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New Member

Auto Attendant Transfers

If I put an external long distance number in as an option say dial 1 to get to here in the auto attendant script, will it totally transfer them or will it charge my long distance?

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Accepted Solutions

Re: Auto Attendant Transfers

This would count against your LD. It would also take up 2 lines - one for the incoming call, one to send the call back out. The call would be hairpinned through your system for the duration of the call.

Hope this helps.

Brandon

2 REPLIES

Re: Auto Attendant Transfers

This would count against your LD. It would also take up 2 lines - one for the incoming call, one to send the call back out. The call would be hairpinned through your system for the duration of the call.

Hope this helps.

Brandon

New Member

Re: Auto Attendant Transfers

Oh okay, that sucks, thanks Brandon, you've been a massive help man, I'd buy you dinner if you lived in jacksonville lol.

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