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Community Member

Auto Attendant.

I configured Auto Arrendant using Cisco unity Call Handler. The operators number whch the call is suppose to be routed to is 1111. The Challange is that after the gretting the call will not route to the extension. What will I do?

4 REPLIES

Re: Auto Attendant.

Hello

Go into the call handler, then click on the link for Greetings. On that page, there is a section where you can tell the call handler what you want it to do after the greeting is played.

Hope that helped, if so please rate.

Community Member

Re: Auto Attendant.

this has been done but the call instead of being sent to the extension, it is sent to another extension. I actually configured the recptionist extension to be farworded to this extension after 30 seconds. but it farwords the call immediatly it is received.

even when i remove uncheck the farwording.

Community Member

Re: Auto Attendant.

So, there is no forwarding on the Cisco Callmanager at all, everything is done with caller input in unity correct? Or is it supposed to ring an extension after greeting is played?

Community Member

Re: Auto Attendant.

have you configured the call handler to ring subscriber at extension at 1111 afer greeting. Can you attach snapshots of the callhandler settings.

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