I want to set up a voicemail box with an auto attendant script so that when we transfer people to it they get some different prompts and things they can do, we already have an auto attendant set up for one number, can I set one up for this voicemail box? I set it up as a general delivery box in the unity express 3.1 web GUI, I see how to make scripts but I can't figure out the rest.
Sounds like you need to setup another auto attendant with a different dial in number as opposed to a mailbox. Under Voicemail > Auto Attendant, you would add a new AA, associate a script and give it a dial in number.
It's all in one device, I'm using the CUE 3.1 web GUI, the other AA that works doesn't have a number that shows up in the extensions or anything so I'm not sure where I put this dial peer in? I think that's the only part i'm missing all your help is much appreciated.
Okay that worked thanks man, now onto my next thing, the front desk girl wants to give people the option when they call to hit a number like 1 and have it send them to an external company number, I figured that out easily but does anyone know if that will count against our long distance or does the AA script totally transfer the person out of the system?
This would count against your LD. It would also take up 2 lines - one for the incoming call, one to send the call back out. The call would be hairpinned through your system for the duration of the call.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...