10-22-2009 08:54 PM - edited 03-18-2019 10:45 AM
Hi,
I have a CUCM 6.X and need to configure Auto Attendant on it.Its an MCS 7825.
Thnx
John
10-23-2009 02:25 AM
CUCM 6 does not support auto-attendant functionality itself.
Complementary products including Unity, Unity Connection and Contact Center Express can provide this but require a separate server and licenses.
You may have a five seat license for Contact Center Express already as Cisco have a promo that supplies these with CUCM but you would still need to buy a server (e.g. 7816 $4,000) and Windows OS ($2,995) to deploy it.
Windows based versions of CCM allowed you to install the contact center software co-resident with CCM but this is no longer possible with Linux based CUCM systems.
10-23-2009 03:12 AM
Thnx Jamesha.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide