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Auto Attendat in CUCM 6.X

binu.john
Level 1
Level 1

Hi,

I have a CUCM 6.X and need to configure Auto Attendant on it.Its an MCS 7825.

Thnx

John

2 Replies 2

James Hawkins
Level 8
Level 8

CUCM 6 does not support auto-attendant functionality itself.

Complementary products including Unity, Unity Connection and Contact Center Express can provide this but require a separate server and licenses.

You may have a five seat license for Contact Center Express already as Cisco have a promo that supplies these with CUCM but you would still need to buy a server (e.g. 7816 $4,000) and Windows OS ($2,995) to deploy it.

Windows based versions of CCM allowed you to install the contact center software co-resident with CCM but this is no longer possible with Linux based CUCM systems.

Thnx Jamesha.