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New Member

Auto attendent not working.

When some one tries to reach our numbers from out side they get fast busy signal. outbond calls works well. is there any thing that can be changed on unity.

6 REPLIES

Re: Auto attendent not working.

How are you routing calls to Unity?  You are using CUCM to for call routing (presumably) so are you routing to Unity's AA via CTI route point - what?

New Member

Re: Auto attendent not working.

Yeap we are using CUCM to for call routing  to Unity's AA  via CTI route poin.

Re: Auto attendent not working.

I can think of several things to check but it would be helpful to know first if this is a new install and it isn't working or an existing configuration that has recently broken?

Hailey

New Member

Re: Auto attendent not working.

Thanks for reply,

it is an existing configuration that has recently broken.

Re: Auto attendent not working.

Ok.  So, you said outside calls to the AA number fail.  How about internal calls?  If you dial the AA internally, does Unity accept the call or route to the proper Call Handler or no?

Hailey

Re: Auto attendent not working.

Wild guess; codec between your phones and the AA?

are they changed?  i,e Region settings

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