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New Member

Auto attentand in CME 8.6

Hi!

I want to know if is possible configure a IVR in a CME 8.6 with ephones 6921 sccp.

I found the auto attendand feature, but is it possible in cme 8.6? when an incoming call arrives, a locution must indicate for X department press 1, 2 for another and so on, is it possible? and how can i reach this?

Thanks & Regards!!

Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

Auto attentand in CME 8.6

Just enter B-ACD/AA in cisco.com search box and you will obtain all the links.

From there you can read and learn how to do the prompts.

5 REPLIES
Hall of Fame Super Gold

Auto attentand in CME 8.6

Yes, that is called B-ACD/AA,

New Member

Auto attentand in CME 8.6

Hi!

Could u give me the link to configure it?

And do i need to record previously the messages and copy them ti te flash?

Thanks!!

Hall of Fame Super Gold

Auto attentand in CME 8.6

Just enter B-ACD/AA in cisco.com search box and you will obtain all the links.

From there you can read and learn how to do the prompts.

New Member

Auto attentand in CME 8.6

ok

thanks!!

Hall of Fame Super Gold

Auto attentand in CME 8.6

Thank you for the nice rating and good luck!

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