07-08-2012 02:41 AM - edited 03-16-2019 12:04 PM
Hi!
I want to know if is possible configure a IVR in a CME 8.6 with ephones 6921 sccp.
I found the auto attendand feature, but is it possible in cme 8.6? when an incoming call arrives, a locution must indicate for X department press 1, 2 for another and so on, is it possible? and how can i reach this?
Thanks & Regards!!
Solved! Go to Solution.
07-08-2012 05:27 AM
Just enter B-ACD/AA in cisco.com search box and you will obtain all the links.
From there you can read and learn how to do the prompts.
07-08-2012 04:10 AM
Yes, that is called B-ACD/AA,
07-08-2012 05:04 AM
Hi!
Could u give me the link to configure it?
And do i need to record previously the messages and copy them ti te flash?
Thanks!!
07-08-2012 05:27 AM
Just enter B-ACD/AA in cisco.com search box and you will obtain all the links.
From there you can read and learn how to do the prompts.
07-08-2012 12:19 PM
ok
thanks!!
07-08-2012 12:29 PM
Thank you for the nice rating and good luck!
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