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AutoAttendant Bussines Hour

Hi,

I have a customer request from me if someone call during business hour it will transfer directly to the operator without playing autoattendant, and if the calls out of during business hour it will transfer to autoattendant playing "AABussinesClose" either dialing extension or transfer to voice mail.

Can we do this script, and by the way I'm using CUE 7.1

regards

1 ACCEPTED SOLUTION

Accepted Solutions

Re: AutoAttendant Bussines Hour

This question has already been addressed on these forums - maybe the following link will help you?

https://supportforums.cisco.com/thread/300798

5 REPLIES
Hall of Fame Super Gold

Re: AutoAttendant Bussines Hour

You can use my "Universal AA" script that does that and may things more by mean of simple configuration.

http://ciscoscripts.com

Re: AutoAttendant Bussines Hour

Hahaha it kills me that your site says "if you're using MGCP upgrade to H.323 or SIP first!" 

Hall of Fame Super Gold

Re: AutoAttendant Bussines Hour

Hahaha it kills me that your site says "if you're using MGCP upgrade to H.323 or SIP first!"

Thanks, I have a reputation to say things as they are, and work hard to keep it intact

Re: AutoAttendant Bussines Hour

This question has already been addressed on these forums - maybe the following link will help you?

https://supportforums.cisco.com/thread/300798

Hall of Fame Super Gold

Re: AutoAttendant Bussines Hour

Actually, the answer in the thread linked above is not very appropriate to the question, because the CUE capabilities to deal with office hours are much superior :compared to "night service" in CME:

  • Fully configurable call flow by mean of programming, or just parameters as in the case of my script.
  • Support for playable prompts rather than just rerouting
  • Ease of change for time and holiday schedule by mean of a GUI.
  • And more
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