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Community Member

AutoAttendant can not transfer me to the extensions

hi,

2851 CCME router, also AIM card installed..

my PRI number range xyz5700-xyz5799 (100 DID)

my operator number 5777

(5777 > is the number that AAttendant directs me to this number when i press `0 ' during AA , .)

my AutoAttendant Number is 5701

standart aa.aef script runs..

from an ip phone(for example from 5726) i dial 5701 (AA number)and ivr starts running.

ivr says>>> press 1 for the enter extension number.....

press 2 for spelling the name....

press zero for the operator.......... bla bla ...

problem : if i press 0 everyhting is ok. AA script directsme to the operator(5777) and i start to speak with the operator.

But if i press '1' for entering extension number (for example 5745 ) then ivr says ' you have entered invalid extension number' ...

but if i directly dial 5745 from 5726 then we can speak,everyting is ok.

any idea?

thkns a lot

3 REPLIES
Green

Re: AutoAttendant can not transfer me to the extensions

What is your current CUE version?

It fails for all numbers?

transfer-mode blind is configured?

5745 its an ephone in the CME right?

Community Member

Re: AutoAttendant can not transfer me to the extensions

transfer-mode blind worked.

thanks

Community Member

Re: AutoAttendant can not transfer me to the extensions

Where did you enter the tranfer-mode blind command? Under telephony-service?

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