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New Member

Autoattendant console

hi

i configured attendant console with pilot point and hunt memmbers.

then i connncted my console pc through one extesion,calls are passing thru pilot point to members.but icant see anything related to pilot point transfer friom my console.

i should be able to see the calls comign to pilot point from console ,right?

please help..

5 REPLIES
Cisco Employee

Re: Autoattendant console

NO, you only see your lines in AC client

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Autoattendant console

hi

so ,if i am a receptionist and i want to see the calls coming to pilot point and to manage from console,its not possible?

only the calls associated to my phone can be manipulated with this console,right?

please...

Cisco Employee

Re: Autoattendant console

i guess you don't understand how AC works

calls arrive at pilot point and are sent to the members of hunt group.

pilot point is a virtual number

Read this doc to understand the way AC works

Cisco Unified Communications Manager Attendant Console

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsccmac.html

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Autoattendant console

Hi Java

Hope you are OK.

Please let me know if I can use the AC user that is created in a shared active directory for all CUCM clusters. Currently one of the CUCM cluster is using the AC user for a console, but I want to use this AC user to other CUCM cluster's user.

Is possible?

Version 4.1.3

Regards

Andres

Cisco Employee

Re: Autoattendant console

Doing fine, thx.

Hope you're OK as well.

There should be no problem with this, you can also create different users per site so you can manage this independently and avoid having just 1 point of failure for all clusters.

Q. How do I change the Attendant Console username and password for JTAPI applications?

http://www.cisco.com/en/US/products/ps7282/products_qanda_item09186a00800b0a20.shtml#qa23a

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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