Automatic 9, insertion for calling back missed calls.

[mmedwid]

If you highlight a missed call - you need to EditDial and insert the 9 to call it back.  Some of my

users would like the 9 to automagically be inserted so as to not have to dial the 9 to call back the

missed call.  Is there a way to do this in UCM 7.1?  Evidently it was possible to do in our Avaya 8300

system which we replaced with the Cisco.  Thanks.

[William Bell · Accepted solution]

Yes, you have several ways you can accomplish this task. You can set parameters at a system level. Go to the service parameters for the Call Manager service. Take a look at the following:

• Incoming Calling Party National Number Prefix
• Incoming Calling Party International Number Prefix
• Incoming Calling Party Subscriber Number Prefix

The settings here are global. Since you have 7.x, I think that you would be better served leveraging Transformation Patterns. Transformation Patterns provide a way for you to fine tune the configuration and control the scope of what is presented on which devices.  I definitely recommend reading up on the Transformation Patterns in the admin guide.

HTH.

Regards,
Bill

[Joseph Martini · Accepted solution]

Bill is correct and just to add one thing to this, by using that method the phone will display the leading 9 or 91 when a call is received too.  Some users don't like seeing that so it's a trade off to be able to dial back from the missed calls easily or have a more recognizable caller ID when receiving a call.