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Automatic 9, insertion for calling back missed calls.

If you highlight a missed call - you need to EditDial and insert the 9 to call it back.  Some of my

users would like the 9 to automagically be inserted so as to not have to dial the 9 to call back the

missed call.  Is there a way to do this in UCM 7.1?  Evidently it was possible to do in our Avaya 8300

system which we replaced with the Cisco.  Thanks.

2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Automatic 9, insertion for calling back missed calls.

Yes, you have several ways you can accomplish this task. You can set parameters at a system level. Go to the service parameters for the Call Manager service. Take a look at the following:

  • Incoming Calling Party National Number Prefix
  • Incoming Calling Party International Number Prefix
  • Incoming Calling Party Subscriber Number Prefix

The settings here are global. Since you have 7.x, I think that you would be better served leveraging Transformation Patterns. Transformation Patterns provide a way for you to fine tune the configuration and control the scope of what is presented on which devices.  I definitely recommend reading up on the Transformation Patterns in the admin guide.

HTH.


Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Cisco Employee

Re: Automatic 9, insertion for calling back missed calls.

Bill is correct and just to add one thing to this, by using that method the phone will display the leading 9 or 91 when a call is received too.  Some users don't like seeing that so it's a trade off to be able to dial back from the missed calls easily or have a more recognizable caller ID when receiving a call.

2 REPLIES

Re: Automatic 9, insertion for calling back missed calls.

Yes, you have several ways you can accomplish this task. You can set parameters at a system level. Go to the service parameters for the Call Manager service. Take a look at the following:

  • Incoming Calling Party National Number Prefix
  • Incoming Calling Party International Number Prefix
  • Incoming Calling Party Subscriber Number Prefix

The settings here are global. Since you have 7.x, I think that you would be better served leveraging Transformation Patterns. Transformation Patterns provide a way for you to fine tune the configuration and control the scope of what is presented on which devices.  I definitely recommend reading up on the Transformation Patterns in the admin guide.

HTH.


Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Cisco Employee

Re: Automatic 9, insertion for calling back missed calls.

Bill is correct and just to add one thing to this, by using that method the phone will display the leading 9 or 91 when a call is received too.  Some users don't like seeing that so it's a trade off to be able to dial back from the missed calls easily or have a more recognizable caller ID when receiving a call.

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