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Automatic dialing when a phone goes off-hook

We have some phones in the corridor of a shop which are used by the customers to contact to the operator (hunt group 1090, with two extensions, 1000 and 1001). I would like to configure the phones to dial directly to 1090 (or 1000 if it doesn't work) when the phone goes off-hook. If it is not possible, could I configure a direct access (for example dialing 0) to connect to 1090 or 1000? The CCM version is 5.1(2).

Best regards.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Automatic dialing when a phone goes off-hook

Hi Victor,

The step by step directions in this guide are very good (the principles should carry over nicely) :)

Hotdial on IP Phones with CallManager Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080232b9f.shtml

Hope this helps!

Rob

4 REPLIES
New Member

Re: Automatic dialing when a phone goes off-hook

I think the best way for u is to use PLAR ( Private Line Autmatic Ringdown ) pointing to your hunt pilot.

Re: Automatic dialing when a phone goes off-hook

Hello, thank you for your response. The problem is that the phone in which I want to configure the automatic dial is an analogue phone attached to a FXS port in a 2851 and MGCP-controlled. So I think I can't configure PLAR in Call Manager (this functionality is for IOS Gateway).

Regards.

Hall of Fame Super Red

Re: Automatic dialing when a phone goes off-hook

Hi Victor,

The step by step directions in this guide are very good (the principles should carry over nicely) :)

Hotdial on IP Phones with CallManager Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080232b9f.shtml

Hope this helps!

Rob

Re: Automatic dialing when a phone goes off-hook

Hi Rob, thank you for the useful information, it is exactly what I need. I tried to do that, but I think it did not work because of partitions and CSS. Now it is working perfectly.

Best regards.

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