Excuse me my question. I know about Cisco Unity is very little
My client wants a particular extension, after business hours, play a message like "Our time of service until x is y", I think do it using TOD of CallManager or using forward all of extension to VoiceMail Box
My question is:
Is it possible set up a extension like autoattendant of NM-CUE?
Is it possible to create a voicemail box that does not save messages? Because the idea is that no one leave a message in this extension number
Sorry, but you did mention "Is it possible set up a extension like autoattendant of NM-CUE?" That's why I thought you were using CUE.
Anyway, if you have a Unity 4.X or 5.X or Unity Connection 1.X or 2.X integrated with CUCM here are the steps to configure an AA:
1. On CUCM create a CTI Route Point with DN XXXX and Call Forward All to Voicemail.
NOTE: If you have an incoming DID number, make sure you use a Translation Pattern to route the call to the
CTI DN XXXX
2. On Unity create a Call Handler with extension = XXXX
This way you will force all the incoming calls to get to a Call Handler that will act as AA.
Add a schedule that fits your needs to the CH. You can play with the standard and closed greetings (according to the schedule, the standard greeting will be uses during "open" hours and closed during "closed" hours).
Be aware that the alternate greeting overrides the other 2.
3. Configure the Caller Input for the call handler if needed and record the greetings you wish to play when a user calls the AA number.
4. If you don't need any caller input then configure the "after greeting action" = hung up.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...