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Automatically routing calls to a different initial message prompt certain days of the month?

automatically routing calls to a different initial message prompt certain days of the month. In a month, For a customer the first 15 days the calls should route to one script and the next 15 days the calls should route another script, these routing should be done automatically.

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New Member

Hi srinivas.jogi, What are

Hi

What are you trying to do this for?

Where are the calls going to\coming from?

Need more infomation on this

5 REPLIES
New Member

Hi srinivas.jogi, What are

Hi

What are you trying to do this for?

Where are the calls going to\coming from?

Need more infomation on this

New Member

Hi seanalexander, I am

Hi seanalexander,

 

I am talking about Cisco contact center scripting, we will be getting calls from outside users. We run a helpdesk and which support these users. i need to know how to make changes on the ccx scripts to route the calls automatically every fifteen days.

Can't you just add an IF

Can't you just add an IF statement to check if the date is the 1st through the 15th or the 16th through the 31st? Then add your THEN statements to route the calls accordingly? Or you could specify the date ranges in an XML file and have the script reference it.

Regards,

 

-Tony

New Member

Hi Tony, Thank you for your

Hi Tony,

 

Thank you for your update, how to set the IF statement, should i add the if statement under Time of the Day, if so to what should i set the if statement. Should i set it to date wise or day wise . How should i do it. can u write up a sample if statement.

 

Thank you very much.

 

Srinivas

New Member

Can someone help me out on

Can someone help me out on this scripting.

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