Automating Call Forwarding based on Time

[johncaston_2]

Hi All,

We have a client that's currently running CCM v4.1(3).

On one of the sites they require that their main phone be diverted to an emergency afterhours phone. They currently do this manually but they want to automate it to run at 5pm, as they sometimes forget.

Has anyone done this before or have any clever ideas on how to do this - it would have to be some sort of script, either on the Windows side (or is there some scripting within CCM that I could use?)

Many thanks

John

[Rob Huffman]

Hi John,

Have a look at this great thread that details Time of Day Routing

on Communications Manager

https://supportforums.cisco.com/message/3044337#3044337

Cheers!

Rob

[Md. Mijanur Rahman]

Hi,

Yes you can do that. There's a pretty simple concept or 'Time-of-Day Routing' which works on partition directly.

After a certain period you can deactivate the functionality of working partition (within the schedule) so the route will match the least preferred route pattern after the schedule.

You can get the detail of configuration on CCM 4.1 System Guide here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmsys/a03tod.html#wpxref46259

HTH.

Thanks,

Mijanur Rahman

[James Hawkins]

Agree with the previous posters.

The SRND explains ToD routing well.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/4x/42dialpl_ps556_TSD_Products_Implementation_Design_Guide_Chapter.html#wp1065529