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New Member

AXL account issue

I am rolling out CUPs 6 and it is not talking to my CUCM 6.1.

My AXL user id on CUPS doesnt match CUCM, but for the life of me I can't find where to correct this on the call manager side.

Any help, and a slap on the back of the head is appreciated.

Adam

1 ACCEPTED SOLUTION

Accepted Solutions
7 REPLIES

Re: AXL account issue

for one thing, you have to use the same account on CUPS and CUCM. Create a new AXL account on CUCM, give it the correct premissions, and groups per the Presence document.

If the password, make sure you keep it simple. I you use special characters, AXL will not work at all. Had this problem with Unity Connection.

it's ok to have multiple AXL accounts on CUCM. Keeps those account seperate from other applications that use AXL.

New Member

Re: AXL account issue

Where do I setup the AXL account on CCM?

Thanks

Re: AXL account issue

Under "User Configuration" select "Application User". Create a new user as you would create any user, but assign group as "Standard AXL user" and roles as "Standard AXL API Access"

HTH

New Member

Re: AXL account issue

I have no "standard axl" group

New Member

Re: AXL account issue

Good grief, I went through that doc several times before posting... How did I miss that!

Thanks!

Re: AXL account issue

I think we all do sometimes! good luck!

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