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New Member

B-ACD AA not working

Hi All,

I am currently using the CCME10 on ISR2911

Ive been trying to configure and figure out the B-ACD and AA. But i still couldnt get it to work.

Tried incoming call from the FXO, nothing happens, it just keeps ringing and not pass to any auto attendant

By dialing 6000 from my local IP Phone, nothing happens either.

Below is my sample config

!

application

service aa flash:app-b-acd-aa-3.0.0.2.tcl

  paramspace english index 1

  param number-of-hunt-grps 2

  param handoff-string aa

  param dial-by-extension-option 1

  paramspace english language en

  param aa-pilot 6000

  paramspace english location flash:

  param second-greeting-time 60

  param welcome-prompt _bacd_welcome.au

  param call-retry-timer 15

  param max-time-call-retry 700

  param service-name queue

!       

service queue flash:app-b-acd-3.0.0.2.tcl

  param queue-len 15

  param aa-hunt3 1112

  param queue-manager-debugs 1

  param aa-hunt2 1111

  param number-of-hunt-grps 2

!

interface GigabitEthernet0/1.100

description VOIP-LAN

encapsulation dot1Q 100

ip address 192.168.100.254 255.255.255.0

!

voice-port 0/0/0

!

voice-port 0/0/1

!

sccp ccm 192.168.100.254 identifier 1 version 7.0

!

sccp ccm group 1

associate ccm 1 priority 1

!        

dial-peer voice 1000 voip

destination-pattern 1..

session target ipv4:192.168.100.254

!

dial-peer voice 6000 voip

service aa

destination-pattern 6000

session target ipv4:192.168.100.254

incoming called-number 6000

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

dial-peer voice 100 pots

service aa

incoming called-number 6000

port 0/0/0

forward-digits all

!

telephony-service

protocol mode ipv4

no auto-reg-ephone

max-ephones 25

max-dn 50

ip source-address 192.168.100.254 port 2000

max-conferences 22 gain -6

moh "en_bacd_music_on_hold.au"

multicast moh 239.1.1.1 port 2000

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern 6000 blind

create cnf-files version-stamp Jan 01 2002 00:00:00

!

!

ephone-dn  1  octo-line

number 111

!

ephone-dn  2  octo-line

number 112

!

ephone-dn  3 octo-line

number 113

!

ephone-dn  4 octo-line

number 114

!

ephone-hunt 1 sequential

pilot 1111

list 112, 113, 114

!

!

ephone-hunt 2 sequential

pilot 1112

list 111

I ran a debug application script: below is my results

*Mar  3 09:42:16.167: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: Mandatory parameter aa-pilot2 does not exist --

*Mar  3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: If you are using 2nd pilot number call will fail --

*Mar  3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Mandatory parameter voice-mail does not exist --

*Mar  3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- max-extension-length is set to default value of 5 --

*Mar  3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter second-greeting-time = 60 --

*Mar  3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter call-retry-timer = 15  --

*Mar  3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter max-time-call-retry = 700  --

*Mar  3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Mandatory parameter max-time-vm-retry does not exist --

*Mar  3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Setting default to 1

*Mar  3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid Mandatory parameter number-of-hunt-grps = 2 --

any slightly of help/pointers appreciated. Not too sure if i actually missed anything out

Please advise

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: B-ACD AA not working

Hi,

this line sounds bad:

*Mar  3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Mandatory parameter voice-mail does not exist --

try :

param voice-mail 1000 (or a free DN)

even if you don't have voice-mail...

and this line in your configuration

  paramspace english location flash:

don't you have a folder named "bacdprompts" ? in this case

try

paramspace english location flash:/bacdprompts/

Christophe.

2 REPLIES
New Member

Re: B-ACD AA not working

Hi,

this line sounds bad:

*Mar  3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Mandatory parameter voice-mail does not exist --

try :

param voice-mail 1000 (or a free DN)

even if you don't have voice-mail...

and this line in your configuration

  paramspace english location flash:

don't you have a folder named "bacdprompts" ? in this case

try

paramspace english location flash:/bacdprompts/

Christophe.

New Member

Re: B-ACD AA not working

Oh my! u saved my DAY!

Geez! just that one command WORKS! im hearing audio prompts now

alright, never did doc mentioned a must to input voice-mail param, even if i dont have voice-mail

anyway Thanks!

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