I have a B-acd configured and my agents anwser calls from 7am to 19pm. i would like to play a diferent message saiyng something like, Sory, we just work from 7am to 19pm when customers call out of this time window.
Is it possible with B-acd? or any way do with CME ?
This way, once all agents are logged out of the ephone-hunt, you will have the same behavior. The advantage is that this is not time based but it follow the "natural" presence of agents, that is they can extend working hours if they want to.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...