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B-ACD - Call is not forwarding the operator

Dear Community

I'm facing some issues while setting up a B-ACD setup. while calling to the B-ACD pilot number, its playing the prompt properly and accepting all menu options except operator selection. while selecting operator ( pressing 0) its taking me to the highest hunt number (here its 3200) i tried putting default option and hardcode operator extension option (aa-hunt10), its always going to 3200. all other options are workign fine, inlcuding the dial by extension

Please go thru my essential configs and kindly help me to resolve it

dial-peer voice 3000 pots
service aa
incoming called-number 21313000
port 0/3/0:15
!
!

3-BR2-ROUTER#sh run | s application
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param number-of-hunt-grps 3
  param handoff-string aa
  param dial-by-extension-option 3
  paramspace english language en
  param max-time-vm-retry 2
  param aa-pilot 21313000
  paramspace english location flash:
  param second-greeting-time 30
  param call-retry-timer 20
  param max-time-call-retry 300
  param voice-mail 3001
  param service-name queue
!
service queue flash:app-b-acd-3.0.0.2.tcl
  param queue-len 10
  param aa-hunt10 3002
  param aa-hunt1 3100
  param aa-hunt2 3200
  param number-of-hunt-grps 3
  param queue-manager-debugs 1
!
R3-BR2-ROUTER#

voice register dn  1
number 3002
name Br2Ph2
label 3002

ephone-hunt 1 longest-idle
pilot 3100
list 3001
timeout 3
!
!
ephone-hunt 2 longest-idle
pilot 3200
list 3011
timeout 3

Thanks

Rajesh

1 REPLY
Hall of Fame Super Gold

Re: B-ACD - Call is not forwarding the operator

0 or timeout is supposed to go to highest hunt group.

Try stopping queue seession to have it read parameters again.

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