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Community Member

b-acd hunt group after hours forward

Hi,

I have a CME bacd system that directs calls to a couple of hunt groups.

The issue is that when the agents leave the office they would like to have incoming calls to the hunt group forwarded to an external number. I have not found any documentation showing how this can be done. Anybody have an idea?

Thanks greatly in advance for the help.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

Re: b-acd hunt group after hours forward

Use the login/logout button on the phone "hunt-group logout HLog". Once they are all logged out, the call should be transferred immediately.

Hope this helps, please rate post if it does!

4 REPLIES
Hall of Fame Super Gold

Re: b-acd hunt group after hours forward

Use param voice-mail to define which number are the calls forwarded to.

Hope this helps, please rate post if it does!

Community Member

Re: b-acd hunt group after hours forward

Hi,

Thanks for the tip, but I've already tried this. The problem with it is that they must wait the entire max-time-call-retry before the transfer occurs.

Is there a better way?

Thanks again for the help.

Hall of Fame Super Gold

Re: b-acd hunt group after hours forward

Use the login/logout button on the phone "hunt-group logout HLog". Once they are all logged out, the call should be transferred immediately.

Hope this helps, please rate post if it does!

Community Member

Re: b-acd hunt group after hours forward

Great!!!

Let me give this a try.

Thanks again.

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