I have a CME bacd system that directs calls to a couple of hunt groups.
The issue is that when the agents leave the office they would like to have incoming calls to the hunt group forwarded to an external number. I have not found any documentation showing how this can be done. Anybody have an idea?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...