This is a question about B-ACD.If I define five hunt groups in the call queue service Tcl scrip, and since I can only use maximum three of them, then I define "param number-of-hunt-grps 3" in the aa service Tcl scrip. As following configuration:
I know that the above configuration would just work fine. But I don't understand how does it work? How does it know which 3 of the 5 hunt groups will be used?
For example, if I wish hunt group 1 through group 3 to be used for serive AA1, After the caller dials in and hears the welcome prompt, when the caller press 1 through 3 he would be get to the hunt group 1 through hunt group 3.
However, what if the caller press 4 and 5? Since service AA1 doesn't say it will use which 3 hunt groups in the call queue service, it seams that the caller is able to dial any number from 1 to 5, although from the perspertive of the caller he will be prompted only 1,2and 3 by the audio file. I mean, Even the caller doesn't hear he has the option to press 4 and 5, what if he press 4 or 5 by mistake or for any other reason? Will he get to hunt group 4 or 5, or just denied and asked to press again?
To make things clear, let's say we add one more aa service, called AA2, the conguration seams to like this:
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