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B-ACD no selection sent...

Hi all.

I've configured an ACD service on a CME.

It works fine but I have a problem with analog phones that can't send dial tones.

Does exist any workaroud that if a user doesn't send any digit can be redirected to a pilot number or to any extension after a period f time?

Many Thanks

Bye

Carlo

Please rate all helpful posts "The more you help the more you learn"
  • IP Telephony
3 REPLIES
New Member

Re: B-ACD no selection sent...

Under the control of a routing script, ICM software can instruct the IVR to play announcements, play music, and/or collect digits before redirecting the call to an ICM-designated location.Refer URL

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_feature_guide_chapter09186a00803ab6c8.html#wp133150

New Member

Re: B-ACD no selection sent...

Have you enabled "dtmf-relay h245-alphanumeric" under the dial-peer for your B-ACD service?

Re: B-ACD no selection sent...

Thank you for your answer, but I'm not using ICM.

I'm the bacd application under callmanager express which uses tcl scripts.

Thank you again

Bye

Carlo

Please rate all helpful posts "The more you help the more you learn"
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