Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

B-ACD Script on CCME > Call hangs up when extension is busy

Hello!

I have a running tcl skript on my ccme 8.6 router:

                 

application

service CME-AA flash:app-b-acd-aa-3.0.0.2.tcl

paramspace english index 1

param number-of-hunt-grps 2

param handoff-string CME-AA

param dial-by-extension-option 1

paramspace english language en

param max-time-vm-retry 2

param aa-pilot 2222

paramspace english location flash:

param second-greeting-time 60

param welcome-prompt _bacd_welcome.au

param call-retry-timer 15

param voice-mail 2001

param max-time-call-retry 90

param service-name QUEUE-ME

param menu-timeout 2

param max-extension-length 4

!

service QUEUE-ME flash:app-b-acd-3.0.0.2.tcl

param queue-len 15

param aa-hunt3 2200

param queue-manager-debugs 1

param number-of-hunt-grps 2

param aa-hunt2 2100

!

The problem is, when caller types in the extension and whenever the extension is busy, the call hangs up immediately. Can someone please tell my whats going on here?

Here is the debug of voice application error:

*Sep  3 16:53:27.471: //-1//AFW_:/AFW_Util_CopyLegServiceCodeToCallInfoContainer: Service Code not available on Leg

*Sep  3 16:53:27.471: //-1//AFW_:/AFW_Util_CopyLegRouteCodeToCallInfoContainer: Route Code not available on Leg

*Sep  3 16:53:27.471: //-1//AFW_:/AFW_Util_GetTgCicValue: CIC Not  found for tag(56)

*Sep  3 16:53:27.475: //131//Dest:/DestLocalConsultHandoff: no local handoff, intwrk leg 8D2364A4, consult id 886E3858

*Sep  3 16:53:27.475: //-1//AFW_:/AFW_Util_RemovePreemptInfoFromContainer: Failed to remove mlppSetupInfo from TD container

*Sep  3 16:53:27.475: //-1//SSIN:/AFW_SS_Tele_TBCT_GetCap: Redirect Cap not specified

*Sep  3 16:53:27.475: //-1//SSIN:/AFW_SS_Tele_TBCT_GetCap: Redirect Cap not specified

*Sep  3 16:53:27.479: //131//MNEG:/C_MediaNeg_Common: Media Negotiation Started with one Leg

*Sep  3 16:53:27.479: //131//MNEG:/C_MediaNeg_Common:  Media Negotiaton not enabled

*Sep  3 16:53:27.479: //131//Dest:/DestLocalConsultHandoff: no local handoff, intwr

cucme-test#k leg 8D2364A4, consult id 8D0CD550

*Sep  3 16:53:27.479: //-1//AFW_:/AFW_Util_RemovePreemptInfoFromContainer: Failed to remove mlppSetupInfo from TD container

*Sep  3 16:53:27.663: //131//Dest:/DestStartMediaNegotiation: Interworking Leg does not need renegotiation

*Sep  3 16:53:27.671: //-1//Dest:HN006F9238:/AFW_M_Destination_Free:

*Sep  3 16:53:27.671: FREE: this= 0x88692B80, ssInfo= 0x897D315C, Opcode= 21, xfr=0x0, xor=0x0

cucme-test#

*Sep  3 16:53:29.299: //-1//AFW_:/AFW_Module_ParseHandle: ERROR: Separator not found

*Sep  3 16:53:29.303: //-1//AFW_:/AFW_Util_CopyLegServiceCodeToCallInfoContainer: Service Code not available on Leg

*Sep  3 16:53:29.303: //-1//AFW_:/AFW_Util_CopyLegRouteCodeToCallInfoContainer: Route Code not available on Leg

*Sep  3 16:53:29.303: //-1//AFW_:/AFW_Util_GetTgCicValue: CIC Not  found for tag(56)

*Sep  3 16:53:29.303: //128//Dest:/DestLocalConsultHandoff: no local handoff, intwrk leg 8D237914, consult id 8981E838

*Sep  3 16:53:29.307: //-1//AFW_:/AFW_Util_RemovePreemptInfoFromContainer: Failed to remove mlppSetupInfo from TD container

cucme-test#

Please help.

Thanks.

Regards

  • IP Telephony
Everyone's tags (6)
3 REPLIES

B-ACD Script on CCME > Call hangs up when extension is busy

Hi Rene,

Can you attach the show tech.

Regards,

Kevin Monteiro

New Member

B-ACD Script on CCME > Call hangs up when extension is busy

Hi Kevin,

I attached the sh tech.

Hall of Fame Super Gold

B-ACD Script on CCME > Call hangs up when extension is busy

You can use my modified B-ACD/AA scripts that send the call back to menu if called extension is busy, or no answer. It can be aquired on the website mentioned on my profile.

808
Views
0
Helpful
3
Replies