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B-ACD Voice mail Parameter

Hi,

I call the pilot and then here the welcome prompt ,after i hear the options to use 1 to dial by extension and so on.

If i didn't choose any thing the call should be transfered to voice mail,which in my case does not .

What could be the reason?

Please help.

here are the related configurations :

application

service aa flash:/app-b-acd-aa-3.0.0.2.

tcl
paramspace english index 0
param number-of-hunt-grps 2
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 750
paramspace english location flash:/
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15

param max-time-call-retry 100

param voice-mail 100

param service-name queue

!

service aaoff flash:/app-b-acd-aa-3.0.0.2.

tcl
paramspace english index 0
param call-retry-timer 15
param service-name queue
paramspace english language en
param second-greeting-time 60
param max-time-vm-retry 2
param max-time-call-retry 100

paramspace english location flash:/
param voice-mail 100
param aa-pilot 750
param number-of-hunt-grps 2
param handoff-string aaoff
param dial-by-extension-option 1
param welcome-prompt _bacd_welcomeoff.au
!
service aabusy flash:/app-b-acd-aa-3.0.0.2.tcl
paramspace english index 0
param max-time-vm-retry 2
param aa-pilot 752
paramspace english language en
param second-greeting-time 60
param welcome-prompt _bacd_welcomebusy.au
param call-retry-timer 15
param max-time-call-retry 100


paramspace english location flash:/

param voice-mail 100
param service-name queue
param number-of-hunt-grps 2
param handoff-string aabusy
param dial-by-extension-option 1


!       
service queue flash:/app-b-acd-3.0.0.2.tcl

param aa-hunt3 299
param queue-len 15
param number-of-hunt-grps 2
param aa-hunt2 101
param queue-manager-debugs 1
!       
dial-peer voice 222 voip
service aa
destination-pattern 750
session target ipv4:10.41.203.252
incoming called-number 750
dtmf-relay h245-alphanumeric h245-signal rtp-nte
codec g711ulaw
no vad

dial-peer voice 223 voip
service aabusy
destination-pattern 752
session target ipv4:10.41.203.252
incoming called-number 752

dtmf-relay h245-alphanumeric h245-signal rtp-nte
codec g711ulaw
no vad


telephony-service
max-ephones 3
max-dn 3

ip source-address 10.41.203.252 port 2000
max-conferences 0 gain -6
moh "music-on-hold.au"
transfer-system full-consult

create cnf-files version-stamp 7960 Aug 05 2013 10:37:21

event manager applet ON_HOURS
event timer cron cron-entry "0 9 * * 1-5"
action 1 cli command "enable"
action 2 cli command "config t"
action 3 cli command "dial-peer voice 222 voip"
action 4 cli command "service aa"
action 5 cli command "exit"
action 6 cli command "exit"
event manager applet OFF_HOURS
event timer cron cron-entry "0 18 * * 1-5"
action 1 cli command "enable"
action 2 cli command "config t"
action 3 cli command "dial-peer voice 222 voip"
action 4 cli command "service aaoff"
action 5 cli command "exit"
action 6 cli command "exit"
event manager applet WEEK_END
event timer cron cron-entry "* * * * 6-7"
action 1 cli command "enable"
action 2 cli command "config t"
action 3 cli command "dial-peer voice 222 voip"
action 4 cli command "service aaoff"
action 5 cli command "exit"
action 6 cli command "exit"
2 REPLIES

B-ACD Voice mail Parameter

Hi Ahmed

Your max-time-call-retry is 100, this means that you should wait 100 seconds to be transfered to Voicemail.

Also ensure that 100 is the pilot point number of the voice mail and that you have a dial-peer poiting to it.

HTH

Regards

Carlo

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New Member

B-ACD Voice mail Parameter

Hi Carlo,

Please note that when i press any option i get transfered normally and also the welcome and the menu option are about 83 sec long.

But the voice mail option don't work at all.

When i dial the pilot 750 and don't choose any option :

Aug  8 11:39:57.437: //2701//TCL :/tcl_PutsObjCmd:

proc init_perCallvars

Aug  8 11:39:57.437:

Aug  8 11:39:57.437: //2701//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0

Aug  8 11:39:57.437:

Aug  8 11:39:57.437: //2701//TCL :/tcl_PutsObjCmd: is mlpp = 0

Aug  8 11:39:57.437:

Aug  8 11:39:57.437: //2701//TCL :/tcl_PutsObjCmd: TCL AA: +++ B-ACD-SERVICE not registered, Starting B-ACD-SERVICE +++

Aug  8 11:39:57.441: %IVR-6-APP_INFO: TCL B-ACD:  >>> B-ACD Service Started <<<

Aug  8 11:39:57.441: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Started <<<

Aug  8 11:39:57.441: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Handoff String = aa <<<

Aug  8 11:39:57.445: //2701//TCL :/tcl_PutsObjCmd:

proc init_perCallvars

Aug  8 11:39:57.445:

Aug  8 11:39:57.445: //2701//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0

Aug  8 11:39:57.445:

Aug  8 11:39:57.445: //2701//TCL :/tcl_PutsObjCmd: is mlpp = 0

Aug  8 11:39:57.445:

Aug  8 11:39:57.445: //2701//TCL :/tcl_PutsObjCmd:

>>>>>>>>>legstate = lg_001<<<<<<<<<<<

Aug  8 11:39:57.445:

Aug  8 11:39:57.445: //2701//TCL :/tcl_PutsObjCmd:

CUBE#TCL AA: ++ Playing Welcome Prompt and options menu ++

CUBE#

Aug  8 11:40:57.441: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<

CUBE#

Aug  8 11:41:26.473: //2701//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

CUBE#

Aug  8 11:41:57.441: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<

CUBE#

Aug  8 11:42:12.729: //2701//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

CUBE#

Aug  8 11:42:57.441: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<

CUBE#

Aug  8 11:42:58.985: //2701//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

CUBE#

Aug  8 11:43:45.249: //2701//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

CUBE#

Aug  8 11:43:57.441: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<

CUBE#

Aug  8 11:44:31.513: //2701//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

CUBE#

Aug  8 11:44:57.441: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<

CUBE#

Aug  8 11:45:17.773: //2701//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

CUBE#

Aug  8 11:45:57.441: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<

CUBE#

Aug  8 11:46:04.025: //2701//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

When i dail the hunt pilot 3 which should transfer me to 299,then i get transfered but when 299 does not answer i also didn't get transfered to voice mail.

After transfer

Aug  8 11:47:55.945: //2712//TCL :/tcl_PutsObjCmd:

proc init_perCallvars

Aug  8 11:47:55.945:

Aug  8 11:47:55.945: //2712//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0

Aug  8 11:47:55.945:

Aug  8 11:47:55.945: //2712//TCL :/tcl_PutsObjCmd: is mlpp = 0

Aug  8 11:47:55.945:

Aug  8 11:47:55.945: //2712//TCL :/tcl_PutsObjCmd:

>>>>>>>>>legstate = lg_001<<<<<<<<<<<

Aug  8 11:47:55.945:

Aug  8 11:47:55.945: //2712//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++

CUBE#

Aug  8 11:47:57.441: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<

CUBE#

Aug  8 11:48:00.657: //2712//TCL :/tcl_PutsObjCmd:  >>>>>>>>>>>>> return from infotag  get evt_dcdigits is : 3  <<<<<<<<<<<<<<<<<<<<<<<<<

Aug  8 11:48:00.657:

Aug  8 11:48:00.657: //2712//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0

Aug  8 11:48:00.657:

Aug  8 11:48:00.689: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 299 +++

Aug  8 11:48:00.689: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS EMPTY -- Append Element <<<

Aug  8 11:48:00.689: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE NOW IS {TclModule_0x897FF9F0_0_

147882444 {CALL_NEW} {1375962480} {0}} <<<
Aug  8 11:48:00.689: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 299 Queue Length = 1 +++
Aug  8 11:48:00.697: //2712//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 0 ,return value: 0
Aug  8 11:48:00.697:
Aug  8 11:48:00.697: //2712//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 1 ,return value: -1
Aug  8 11:48:00.697:
Aug  8 11:48:00.697: //2712//TCL :/tcl_PutsObjCmd: TCL AA: >>> Destination Huntgroup = 299 <<<
Aug  8 11:48:00.709: //2712//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
Aug  8 11:48:00.709:
Aug  8 11:48:00.713: //2701//TCL :/tcl_PutsObjCmd:
CUBE#TCL B-ACD:  >>> THE QUEUE IS {TclModule_0x897FF9F0_0_147882444 {CALL_PROGRESS} {1375962480} {0}} <<<
CUBE#
Aug  8 11:48:10.685: //2712//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
Aug  8 11:48:10.685:
Aug  8 11:48:10.689: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_0x897FF9F0_0_147882444 {CALL_PROGRESS} {1375962490} {0}} <<<
Aug  8 11:48:10.689: //2701//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Received HELLO from TclModule_0x897FF9F0_0_147882444 <<<
CUBE#

dial-peer voice 2 voip

destination-pattern [123456]..

session protocol sipv2

session target ipv4:10.41.201.250

voice-class codec 1

dtmf-relay rtp-nte sip-kpml sip-notify h245-signal h245-alphanumeric

dial-peer voice 100 voip
destination-pattern 100
session protocol sipv2
session target ipv4:10.41.201.250
voice-class codec 1 
dtmf-relay rtp-nte sip-kpml sip-notify h245-signal h245-alphanumeric

dial-peer voice 222 voip
service aa
destination-pattern 750
session target ipv4:10.41.203.252
incoming called-number 750
dtmf-relay h245-alphanumeric h245-signal rtp-nte
codec g711ulaw
no vad

Is this could be problem with timer,should i change the timer to 180 for example instead of 100 ?

Thanks Carlo,wish you would be able to help me.

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