I have SRST setup in CME mode. Hunt groups are working. However the customer has a UCCX Attendant queue that we are trying to mimic if the WAN link fails. The issue is when a call for that queue comes in, the B-ACD is not answering the call while in SRST/CME mode.
I have tried to setup voip dial-peers with preferences but that is not working. such as:
dial-peer voice 4000 voip destination-pattern 4000 session target ipv4:192.168.100.151 dtmf-relay h245-alphanumeric codec g711ulaw no vad
dial-peer voice 4001 voip preference 10 service aa destination-pattern 4000 session target ipv4:192.168.100.151 dtmf-relay h245-alphanumeric codec g711ulaw no vad
I see it trying to hit both dial-peers but the AA never picks up and I get a fast busy.
However if I put this dial-peer in it works fine, but when the phones fallback to the Call Manager the main line never goes to the UCCX.
dial-peer voice 4002 pots preference 10 service aa incoming called-number 4000 port 0/2/0:23
So is there a way to get a call to 4000 go to the UCCX in normal operation but go to B-ACD in SRST/CME mode?
You have half the battle solved at least: You have B-ACD working.
What does the rest of your dial-peer section look like? I suspect that the reason that your dial-peer 4002 always takes the call is because it is matched for the incoming dial-peer instead of whatever else you have. My preference for doing this is to create an additional VoIP dial-peer that matches on the outgoing side and then loops the call back to the router via a loopback interface. This leaves the rest of your incoming/outgoing dial peers alone.
dial-peer voice 4002 voip preference 2 service aa destination-pattern 4000
incoming called-number 4000 session target ipv4: dtmf-relay h245-alphanumeric codec g711ulaw no vad
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