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New Member

BACD dial tone

When using the BACD in drop through mode I get the US dial tone after the welcome greeting. Is there a way to configure this for swedish dial tone? Everything else in the system is set to swedish standards and working, it's only the BACD that do it US style.

11 REPLIES
Hall of Fame Super Gold

Re: BACD dial tone

Which version of B-ACD are you using?

I cannot see it giving dialtone in the 2.1.2.2 version that I'm familiar with and have somewhat improved.

New Member

Re: BACD dial tone

Ah, sorry. It's version 3.0.0.1. CME 7.1

Hall of Fame Super Gold

Re: BACD dial tone

I've looked at 3.0.0.2 and still I'm not sure where it is playing US dialtone.

If you are using drop-through to dial-by-extension, you should have silence after the "enter extension" prompt.

New Member

Re: BACD dial tone

Maybe I've missunderstood the concept but I'm using it like this: incoming call -> welcome to acme -> caller is sent out on a hunt list (dialtone) -> 15 sec later if no one answers -> all agents busy -> moh.

edit: The user wont have a choice, it's just a queueing mechanism.

Hall of Fame Super Gold

Re: BACD dial tone

Ok, I think what you're calling dialtone, it's actually ringback tone. That is, while some phone is ringing, caller hears a tone lasting 2 seconds, with intervals of 4 seconds of silence. Correct ?

New Member

Re: BACD dial tone

Yes, exactly! Sorry for mixing up the terms :)

Hall of Fame Super Gold

Re: BACD dial tone

When you call from an IP phone to another, do you hear US or Swedish ringback tone ?

New Member

Re: BACD dial tone

Swedish. And swedish when I'm calling from the PSTN to the other extensions except the B-ACD, aa/queue service.

Hall of Fame Super Gold

Re: BACD dial tone

Sorry, another check, if you call the hunt-group pilot number from an IP phone, which ringback tone ?

New Member

Re: BACD dial tone

I've only been connected remotely so I havnt had the possibility to test but they have the same "problem" internally it seems. Are there more to be done other than set user/network locale to swedish for the system to present the swedish ringback tone?

Hall of Fame Super Gold

Re: BACD dial tone

This is a limitation then, calls to an hunt-group do not give the localized ringback tone.

You can contact your cisco representative to put in a feature request to change this behavior.

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