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Silver

bacd on CCME - Converting site to CUCM 6.1, can we still have the bacd?

I have a site that is running CCME that has bacd configured.

We have a project to migrate 4 sites to CUCM 6.1

At this time we do not have IPCC and no provisions in the future.

Is it possible to still have bacd configured on the router and have a CUCM 6.1 set-up?

4 REPLIES
Hall of Fame Super Gold

Re: bacd on CCME - Converting site to CUCM 6.1, can we still hav

Much depends on how exactly you use B-ACD, but in general, yes with an H.323 setup.

Also consider that CUCME often is bundled with a mini IPCC.

Silver

Re: bacd on CCME - Converting site to CUCM 6.1, can we still hav

We are using it for our customer service group.

Here is the config:

application

service cme-queue flash:app-b-acd-2.1.2.2.tcl

param aa-hunt1 890147

param number-of-hunt-grps 4

param aa-hunt2 890148

param queue-manager-debugs 1

param aa-hunt3 890149

param queue-len 12

param aa-hunt4 890101

!

service cme-aa flash:app-b-acd-aa-2.1.2.2.tcl

param second-greeting-time 15

param voice-mail 7600

param handoff-string cme-aa

param max-time-call-retry 180

paramspace english index 1

param aa-pilot 890141

param welcome-prompt _bacd_welcome.au

param service-name cme-queue

paramspace english location flash:

param number-of-hunt-grps 4

!

dial-peer voice 7600 voip

description xfervoicemail

destination-pattern 7600

session protocol sipv2

session target ipv4:10.251.178.254

dtmf-relay sip-notify

codec g711ulaw

no vad

!

telephony-service

hunt-group report url prefix tftp://10.1.1.240/RET901BACD/RET901

hunt-group report url suffix 0 to 100

hunt-group report delay 2 hours

hunt-group report every 24 hours

hunt-group logout HLog

!

ephone-hunt 1 longest-idle

pilot 890147

list 890151, 890163, 890189, 890195

timeout 15, 15, 15, 15

statistics collect

display-logout All Agents Logged Out

!

!

ephone-hunt 2 longest-idle

pilot 890148

list 890125, 890157, 890171, 890175

timeout 15, 15, 15, 15

statistics collect

display-logout All Agents Logged Out

!

!

ephone-hunt 3 longest-idle

pilot 890149

list 890161, 890165, 890167, 890169

timeout 15, 15, 15, 15

statistics collect

display-logout All Agents Logged Out

Hall of Fame Super Gold

Re: bacd on CCME - Converting site to CUCM 6.1, can we still hav

It "could" work, but you need to configure the hunt groups on CM and the display messages will not work. Also for sure it is not a TAC supported config. For these reasons your best choice is to use the IPCC express bundle with CM, or stay with CME.

Hope this helps, please rate post if it does!

Community Member

Re: bacd on CCME - Converting site to CUCM 6.1, can we still hav

Did you ever get the B-ACD to work with CUCM?

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