BACD plays default prompts always

[saifuddin.miyaji]

Hi,

I have following configuration for the AA (IOS 151-4.M4):

service prv flash:/tclsc/app-b-acd-aa-3.0.0.2.tcl

  param dial-by-extension-option 5

  paramspace english index 0

  param handoff-string prv

  param welcome-prompt _bacd_welcome.au

  param call-retry-timer 2

  paramspace english language en

  param service-name queue

  param second-greeting-time 30

  paramspace english location flash:/prvprompts/

  param max-time-vm-retry 3

  param voice-mail 5000

  param max-time-call-retry 300

  param aa-pilot 88852606

  param number-of-hunt-grps 1

I have copied the custom files en_bacd_welcome.au and en_bacd_options_menu.au in the 'prvprompts' directory but it still plays the original default prompts. I have reloaded the application as well but no change.

Any advise please?

Regards

Saif

[paolo bevilacqua]

Try

audio-prompt load

[saifuddin.miyaji]

Thanks Paolo for the response.

I figured out that the problem was from the command

paramspace english location flash:/prvprompts/

It must be without the preeceding '/', so it should look like this:

paramspace english location flash:prvprompts/

Saif

[j.huizinga]

Thank you so much for this. Paolo

Thought I got crazy.

Seems the prompt is loaded in memory and the aa-bacd scripts never checks again

Jan