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BACD prompt is not play

Hi,

I triyng to setup BACD [AA+ 2 hunt group (1111,2222)]. I call the pilot number 8000, the call is answered (Dial-peer 1000) but the welcome prompt is not play. I'm also received this next warning when the parameters are modify:

CME-Lab(config-app-param)#  param aa-hunt2 2222

Warning: parameter aa-hunt2 has not been registered under csq namespace

***************

SETUP

======

application
service aa flash:/bacdprompts/app-b-acd-aa-2.1.0.0.tcl
  paramspace english index 1
  paramspace english language en
  paramspace english location flash:/bacdprompts/
  param welcome-prompt en_bacd_welcome.au
  param handoff-string aa
  param service-name csq
  param aa-pilot 8000
!
service csq flash:/bacdprompts/app-b-acd-2.1.0.0.tcl
  param queue-manager-debugs 1
  param aa-hunt1 1111
  param number-of-hunt-grps 3
  param queue-len 15
  param aa-hunt2 2222
!

dial-peer voice 1000 pots
service aa
incoming called-number 8000


ephone-hunt 1 sequential
pilot 1111
list 2001, 2002
ephone-hunt 2 peer
pilot 2222
list 2003, 2004

Thanks in advance

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Hall of Fame Super Gold

BACD prompt is not play

Play Failed

    while executing

"media play leg_incoming moh:livemoh"

Either MoH is not configured, or you're hitting bug CSCsd14203 (need support contract to see bugs).

7 REPLIES
Hall of Fame Super Gold

BACD prompt is not play

This is very ofent asked and if you had searched before asked, you would haved a query anhd time.

Anyway:

The warning is normal and expected.

You can take "debug voice application script" and debug voice application media status" with" term mon" to see what is heppening.

BACD prompt is not play

Ok, now the prompt is play but call are no transfer to the queue Option 1: hunt 1111 and Option 2: 2222, I don't know whay...any idea?

dial-peer voice 1000 pots
service aa
incoming called-number 8000


ephone-hunt 1 sequential
pilot 1111
list 2001, 2002
ephone-hunt 2 peer
pilot 2222
list 2003, 2004

application

service csq flash:/bacdprompts/app-b-acd-2.1.0.0.tcl

  param number-of-hunt-grps 2

  param aa-hunt1 1111

  param aa-hunt2 2222

  param queue-len 15

  param queue-manager-debugs 1

!

service aa flash:/bacdprompts/app-b-acd-aa-2.1.0.0.tcl

  paramspace english index 1

  paramspace english language en

  paramspace english location flash:/bacdprompts/

  param service-name csq

  param handoff-string aa

  param aa-pilot 8000

  param welcome-prompt en_bacd_welcome.au

  param number-of-hunt-grps 3

  param dial-by-extension-option 3
 
  param second-greeting-time 30

  param call-retry-timer 15

  param max-time-call-retry 120

  param max-time-vm-retry 2

  param voice-mail 8000

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Hall of Fame Super Gold

BACD prompt is not play

Check debugs indicated above.

BACD prompt is not play

@Paolo, I received this output:

CME-Lab#

Aug  2 19:53:26.080: //60//TCL :/tcl_PutsObjCmd:

proc init_perCallvars

Aug  2 19:53:26.080:

Aug  2 19:53:26.084: //60//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++

Aug  2 19:53:26.112: %ISDN-6-CONNECT: Interface Serial0/2/0:1 is now connected to 3001 N/A

Aug  2 19:53:31.140: //60//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

Aug  2 19:53:36.284: //60//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR

Aug  2 19:53:36.284: TCL script failure

        Result:

                         Play Failed

Aug  2 19:53:36.284:    TCL script failure errorInfo:

                        Play Failed

    while executing

"media play leg_incoming moh:livemoh"

    ("default" arm line 15)

    invoked from within

"switch -exact $optionSelected {

                                {#} {

                                        act_RetryMenu

                                }

                                {0} {

                                        act_GotDestNoOption

                                }

                                default {

                                        set playMusicFlag 1

                        ..."

    (procedure "act_GotDest" line 31)

    invoked from within

"act_GotDest"

Aug  2 19:53:36.288: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 2222 +++

Aug  2 19:53:36.288: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_4A74A938_0_21999552 {CALL_NEW} {1343937216}} <<<

Aug  2 19:53:36.292: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 2222 Queue Length = 1 +++

Aug  2 19:53:36.304: %ISDN-6-DISCONNECT: Interface Serial0/2/0:1  disconnected from 3001 , call lasted 10 seconds

Aug  2 19:54:18.577: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<

Aug  2 19:54:18.577: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> {TclModule_4A74A938_0_21999552 {CALL_NEW} {1343937216}} <<<

Aug  2 19:54:18.577: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS  <<<

Aug  2 19:54:18.581: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ AA TclModule_4A74A938_0_21999552 not responding, flushed from Queue +++

Please remember to rate useful posts clicking on the stars below. Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo. ___________________________________________ LinkedIn Profile: do.linkedin.com/in/leosalcie
Hall of Fame Super Gold

BACD prompt is not play

Play Failed

    while executing

"media play leg_incoming moh:livemoh"

Either MoH is not configured, or you're hitting bug CSCsd14203 (need support contract to see bugs).

BACD prompt is not play

I just added this two line:

  moh music-on-hold.au

multicast moh 239.1.1.55 port 2100

Thanks for the support Paolo

Please remember to rate useful posts clicking on the stars below. Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo. ___________________________________________ LinkedIn Profile: do.linkedin.com/in/leosalcie
Hall of Fame Super Gold

BACD prompt is not play

The 2nd command shouldn't be even needed.

Thank you for the nice rating and good luck!

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