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New Member

Back track to trace drop call

Hi VoIP Guru's,

I got a report from one of our agent, she told me that the call she recieved suddenly dropped. Aside from CDR, how can I back track from VG to check the cause of the drop call?

Thank you fro the help.

3 REPLIES
Hall of Fame Super Gold

Re: Back track to trace drop call

You can't.

New Member

Re: Back track to trace drop call

VoIP Gurus,

How can I troubleshoot a drop call if the report happens yesterday? aside from looking at CDR, is there other way I can do trace/check the cause of drop call?

Thank you!

Hall of Fame Super Gold

Re: Back track to trace drop call

You also posted a duplicate of this very same question. Please do not post duplicates.

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