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Backdoo Unavailable Greeting

Laurel McDargh
Level 1
Level 1

Does anyone know what generates the cisco greeting "backdoor is unavailable" message, when attempting to retrieve voicemails?

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

On what UC app??????

HTH

java

if this helps, please rate

A person attempted to retrieve voicemail and got a message that "the backdoor voicemail is not available". This is on a Unity server, version 8.6.

 

We had rebooted all voip servers and that evening, this occurred. The problem corrected itself by the next business day. Cisco suggested that something might have not "mounted", but no one has ever heard of this problem before.