The documentation is a bit misleading. I called TAC with the 7975s. Basically, just ensure that you create the png with the 320x212x16 dimensions and then place it in the Desktops/320x212x16/ folder in the TFTPPath. That said, remember to reset the Cisco TFTP service after you place the files and update the List.xml file.
Let me know where you are in the process and we can try to go from there.
Tried typing the subdirectory several different ways and still doesn't work. Did it on the same version CCM last week and worked fine with 7961 phones, it just these 7965's are giving me fits. The subdirectory I'm using is "/Desktops/320x212x16/" and I know the List.xml is in the wrong place because it doesn't show anything different when I select Background Images.
Thanks! Oh, I always reset the TFTP service using Serviceability
The 7965 guide has you put the files in a different directory than the images. I'm not sure if it would work with them all in the Desktops/320x212x16 directory but after spending 2 hours on this, I no longer care.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...