I have an operator - who wishes to listen in on trainee operators. Though you can listen with one of them using the handset and the other using the headset on the same phone - this is not good enough -don`t you love SWB operators!!!!!! On the Nortel SWB they have two headset plus either side of the board so they can plug in two sets. They wish to listen to calls as part of the training so to listen to the caller between the external caller and operator. I can configure barge in on a normal phone with shared lines however the ARC SWB number can only appear on one Device so the normal barge will not work .If there a way I can almost use barge feature to continuously monitor calls. They do not have any "head set splitters of such "
If a second headset port will be sufficient they do make headset splitter cables. Various manufacturers make them, search for a headset Y adapter. More specifically Plantronics part number 62011-01 is an example of one such device.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...